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The Benefits of Digital Kiosks - Promevo

May. 26, 2025

The Benefits of Digital Kiosks - Promevo

Kiosk and digital signage powered by intelligent software have become an integral part of society. In , digital kiosks reached a market value of $23.94 billion, and it’s expected to reach $33.05 billion by . From how we consume goods to receiving information, digital kiosks and signage have augmented these experiences. 

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With digital kiosks, customers have self-service options, and businesses can reduce labor costs, learn more about their customers, and improve operations.

Overall, kiosks and digital displays encourage customer interaction and provide effective resources for informing and engagement.

What Are the Benefits of Digital Kiosks?

Digital kiosks allow businesses to streamline their customer service operations by providing customers convenient access to digital goods and services. 

Additionally, they can reduce costs associated with traditional customer service operations, such as having staff members manning customer service desks. Digital kiosks also offer businesses the opportunity to increase customer engagement by providing an interactive, intuitive, and immersive experience.

By using a digital signage kiosk, customers can interact with the kiosk by using touch screens, input devices, or card readers to select options and access information. The digital signage kiosk can then provide customers with relevant content serviced from a remote server or provided by the business itself.

Additionally, businesses can benefit from the ability to track customer behavior and preferences to target customers with tailored promotions better.

By providing interactive content, digital kiosks enable attendees to easily engage with exhibitors, learn about new products, and find information about sessions and events. Additionally, digital kiosks can be used to provide up-to-date information quickly and can easily be updated with minimal effort.

If you’re looking to improve business efficiency with digital kiosks and peripheral technology, contact a Promevo expert.

Better Customer Service

A persistent pain point for fast food restaurants, and customer-facing services in general, is offering a consistent customer experience over time and across multiple locations. High turnover rates and low-level skilled labor that some industries typically employ are significant contributing factors. 

Digital kiosks provide an ideal solution by creating a reliable, uniform customer service quality. Customers are more in control of their experience. Typically, customers reduce their wait time for placing and receiving their orders. Businesses can gather insightful analytics from digital kiosks as well. Typically, digital kiosks can reduce the wait time for customers as well. 

McDonald's has adopted a digital kiosk-first system in many of its restaurants. For many dine-in customers across the US, customers order their food, pay, and get a receipt from a digital kiosk. Employees are more satisfied and efficient as those who would normally operate registers and take orders, can now focus on other tasks.

Improved Flexibility

Digital kiosks empower teams in the field with computing technology and interactive displays. Businesses can serve their clients where it’s needed most. Powerful communication and productivity tools help ensure business operations run smoothly. 

Better Analytics with Digital Kiosks

Digital kiosks enable businesses to gain more insight into customer behavior and preferences. With digital kiosks, businesses can track user interactions and analyze customer behaviors and preferences to target customers with tailored promotions better.

Additionally, digital kiosks can provide businesses with the real-time feedback necessary to adjust their strategies to improve customer service and increase sales.

Increased Sales

Industry research shows impactful results from using digital kiosks in restaurants, hotels, and more. Kiosks offer a no-pressure environment to up-sell or cross-sell products to customers. 

With suggestive technology and AI, customers can receive recommendations based on their habits, purchase history, preferences, and more. Since digital kiosks reduce barriers to purchase, many industries have seen increased sales and check-out prices with introduction of digital kiosks. 

Inform and Advertise

Digital kiosks and signage can also be used to share information with customers. Digital signage kiosks can be used to provide customers with in-depth information and content such as product details, instructional videos, or other resources. Additionally, businesses can use digital kiosks and signage to inform customers of upcoming events, special offers, and more.

Using digital kiosks and signage can also help businesses increase sales by providing promotional content such as discounts, special offers, or interactive games and contests. By engaging customers with interactive content, businesses can increase customers' chances of purchasing.

Increased Efficiency with Digital Kiosks and Signage

Digital kiosks and signage can also increase efficiency for businesses. By offering customers a convenient, easy-to-use platform, businesses can update and manage content in real-time, eliminating the need to update physical signage and kiosks regularly.

Additionally, digital kiosks and signage can reduce wait times and enable customers to self-service their needs more quickly and conveniently.

FAQs: Digital Kiosks

How are AI-enabled interactive kiosks transforming the retail industry?

AI can enhance the quality of the customer experience. AI makes smart suggestions based on overall and specific customer data. It allows businesses to take full advantage of digital kiosks and create an optimal customer experience. 

Can digital kiosks help reduce business costs?

Digital kiosks help reduce business costs by reducing the need to hire additional employees. Employees are more satisfied and productive as they can focus on other tasks. 

Learn more about how your business can benefit from digital kiosk technology with Promevo.

The Benefits of Installing Digital Kiosk at Retail and Mixed Use ...

In the rapidly evolving landscape of modern retail, shopping centers and mixed use developments face the challenge of providing exceptional onsite experiences to stay competitive against online ordering such as Amazon. As technology continues to shape consumer behavior, creating a retail experience that is memorable, fun, and exciting has become vital. Mixed use developers have turned to interactive digital kiosks that can be placed outdoors or indoors to provide a great visitor and tenant experience as well as generate additional revenue to increase the value of the property. Today you can find this at many of the top retail experiences in the country such as Fenton, Avalon, and Avenue East Cobb. Let’s dive into the best practices of these types of mixed use developments.

Enhance The Property Vibrancy With Outdoor Digital Kiosk

Outdoor digital kiosks provide a great visual presentation when people arrive on property. Guest feel the modern vibe that attracts them in and causes a feeling of being in a great place. This feeling attracts to want to spend money and their time on property for hours at a time. The digital kiosks can come in a variety of sizes with most popular being 55”, 65” or 75” touch screens. Match the aesthetics of the property with a custom design and add your branding to create an environment that differentiates your property.

Increase Transaction Time with Touch Screen Kiosk

Touch screen kiosk act as virtual concierges, catering to individual preferences and requirements. Through touch-screen interfaces and interactive displays, visitors can access real-time information about stores, promotions, events, coupons, and services. Furthermore, being able to scan a QR code at the digital directory gives the consumer the digital directory on their own smartphone too. Providing this type of digital directory experience increases customer satisfaction by saving them time and helping them find their way easily and safely throughout their visit. 

Seamless 3D Wayfinding Software and Navigation for Your Buildings and Tenants

The advent of 3D wayfinding and mapping software has revolutionized how customers navigate lifestyle centers and shopping centers. Traditional static maps often leave visitors feeling overwhelmed and disoriented. Furthermore, they often forget where they go as they leave the static map. With digital 3D wayfinding, shoppers can experience a virtual, lifelike representation of the space, making it easier to understand complex layouts and locate desired stores or facilities. The software runs algorithms to optimize the user’s routes for efficiency, often saving them time.

Create a fun guest experience with Augmented Reality Selfies

Shopping centers and mixed use developments are transforming into experiential destinations, aiming to provide more than just a place to shop or eat. Digital directories and 3D wayfinding software contribute to this trend by offering interactive applications that engage customers on a deeper level. Gamification features, augmented reality (AR) integrations, and interactive storytelling can turn the shopping experience into an adventure, fostering positive emotions and leaving lasting impressions which increases return customer visits. An example of this is consumers can take pictures of themselves with an augmented reality (AR) selfie app on the digital kiosk to provide experiential marketing of brands. For example, The brand, Sunglass Hut, could provide users the ability to try on new sunglasses as they view themselves on the actual digital screens. The user could then route to the destination if in fact the brand is on property.

Convert Consumer’s Visits to Multi-use Trip with Real-Time Updates and Notifications: Events, Promotions, Deals, Advertising 

In the fast-paced world of retail, things can change quickly. Sales, events, and store locations may be subject to change at a moment's notice. Digital directories equipped with real-time update capabilities ensure that shoppers receive accurate and up-to-date information, eliminating the frustration of outdated or incorrect data. Additionally, these systems can send notifications about limited-time offers, new store openings, and special events, enticing customers to explore further and stay engaged with the shopping center's offerings to make the customer’s trip a multi-use trip. Property Management likes to use an easy to use content management system to save time and easily edit content on the digital directories to keep their customers updated in real time.

Generate Revenue For Your Property With Digital Signage

Increase the revenue for your property by selling advertisement space on the digital screens. Some properties like to sell the ad space themselves or they can elect to contract a 3rd media sales team. Additionally, if you have a content management system like RoveiQ’s, they have an Ad Server available that will automatically sell for you and generate revenue for you passively. Selling media directly and utilizing an Ad Server is a best practice to incorporate.

Capture Real Time Data Analytics To Understand Consumer Behavior

Electronic directories often come with a software that tracks the usage of each user. This data can track the number of user sessions, number of interactions, which app’s are used, what are users searching, and where are users routing to. This data can be searched by time or day to get understand when usage is at its highest. This data leads mixed use and shopping centers to make smarter decisions when it comes to what to market more as well as retaining tenants.

Goto COSUN Digital Signage to know more.

As the retail industry continues to evolve, providing an exceptional retail experience is essential for lifestyle retail centers to thrive. Digital directories and 3D wayfinding offer a powerful combination of personalization, convenience, and engagement that transforms the shopping journey into an enjoyable and memorable adventure. By investing in these cutting-edge technologies, businesses can position themselves as innovative leaders, drawing in more customers, increasing foot traffic, and fostering lasting connections with their audience. As technology continues to advance, embracing digital solutions will undoubtedly play a pivotal role in shaping the future of retail and elevating customer experiences to new heights.

Who are leaders in the digital building directory and outdoor digital kiosk space for Lifestyle Centers and Mixed Use?

RoveIQ works with many of the top shopping centers across the country such as Aventura Mall, Fashion Show Las Vegas, Irvine Spectrum, Avalon, Crocker Park, Fenton, and The Pointe Orlando.

Contact us if you would like to learn more.

Author: Steven McFarland, VP of Client Relations at RoveIQ. Steven has lead the implementation of over 50+ digital signage projects for retail properties around the United States with the major retail developers. Interesting in speaking to him? contact him here .

In the rapidly evolving landscape of modern retail, shopping centers and mixed use developments face the challenge of providing exceptional onsite experiences to stay competitive against online ordering such as Amazon. As technology continues to shape consumer behavior, creating a retail experience that is memorable, fun, and exciting has become vital. Mixed use developers have turned to interactive digital kiosks that can be placed outdoors or indoors to provide a great visitor and tenant experience as well as generate additional revenue to increase the value of the property. Today you can find this at many of the top retail experiences in the country such as Fenton, Avalon, and Avenue East Cobb. Let’s dive into the best practices of these types of mixed use developments.

Enhance The Property Vibrancy With Outdoor Digital Kiosk

Outdoor digital kiosks provide a great visual presentation when people arrive on property. Guest feel the modern vibe that attracts them in and causes a feeling of being in a great place. This feeling attracts to want to spend money and their time on property for hours at a time. The digital kiosks can come in a variety of sizes with most popular being 55”, 65” or 75” touch screens. Match the aesthetics of the property with a custom design and add your branding to create an environment that differentiates your property.

Increase Transaction Time with Touch Screen Kiosk

Touch screen kiosk act as virtual concierges, catering to individual preferences and requirements. Through touch-screen interfaces and interactive displays, visitors can access real-time information about stores, promotions, events, coupons, and services. Furthermore, being able to scan a QR code at the digital directory gives the consumer the digital directory on their own smartphone too. Providing this type of digital directory experience increases customer satisfaction by saving them time and helping them find their way easily and safely throughout their visit. 

Seamless 3D Wayfinding Software and Navigation for Your Buildings and Tenants

The advent of 3D wayfinding and mapping software has revolutionized how customers navigate lifestyle centers and shopping centers. Traditional static maps often leave visitors feeling overwhelmed and disoriented. Furthermore, they often forget where they go as they leave the static map. With digital 3D wayfinding, shoppers can experience a virtual, lifelike representation of the space, making it easier to understand complex layouts and locate desired stores or facilities. The software runs algorithms to optimize the user’s routes for efficiency, often saving them time.

Create a fun guest experience with Augmented Reality Selfies

Shopping centers and mixed use developments are transforming into experiential destinations, aiming to provide more than just a place to shop or eat. Digital directories and 3D wayfinding software contribute to this trend by offering interactive applications that engage customers on a deeper level. Gamification features, augmented reality (AR) integrations, and interactive storytelling can turn the shopping experience into an adventure, fostering positive emotions and leaving lasting impressions which increases return customer visits. An example of this is consumers can take pictures of themselves with an augmented reality (AR) selfie app on the digital kiosk to provide experiential marketing of brands. For example, The brand, Sunglass Hut, could provide users the ability to try on new sunglasses as they view themselves on the actual digital screens. The user could then route to the destination if in fact the brand is on property.

Convert Consumer’s Visits to Multi-use Trip with Real-Time Updates and Notifications: Events, Promotions, Deals, Advertising 

In the fast-paced world of retail, things can change quickly. Sales, events, and store locations may be subject to change at a moment's notice. Digital directories equipped with real-time update capabilities ensure that shoppers receive accurate and up-to-date information, eliminating the frustration of outdated or incorrect data. Additionally, these systems can send notifications about limited-time offers, new store openings, and special events, enticing customers to explore further and stay engaged with the shopping center's offerings to make the customer’s trip a multi-use trip. Property Management likes to use an easy to use content management system to save time and easily edit content on the digital directories to keep their customers updated in real time.

Generate Revenue For Your Property With Digital Signage

Increase the revenue for your property by selling advertisement space on the digital screens. Some properties like to sell the ad space themselves or they can elect to contract a 3rd media sales team. Additionally, if you have a content management system like RoveiQ’s, they have an Ad Server available that will automatically sell for you and generate revenue for you passively. Selling media directly and utilizing an Ad Server is a best practice to incorporate.

Capture Real Time Data Analytics To Understand Consumer Behavior

Electronic directories often come with a software that tracks the usage of each user. This data can track the number of user sessions, number of interactions, which app’s are used, what are users searching, and where are users routing to. This data can be searched by time or day to get understand when usage is at its highest. This data leads mixed use and shopping centers to make smarter decisions when it comes to what to market more as well as retaining tenants.

As the retail industry continues to evolve, providing an exceptional retail experience is essential for lifestyle retail centers to thrive. Digital directories and 3D wayfinding offer a powerful combination of personalization, convenience, and engagement that transforms the shopping journey into an enjoyable and memorable adventure. By investing in these cutting-edge technologies, businesses can position themselves as innovative leaders, drawing in more customers, increasing foot traffic, and fostering lasting connections with their audience. As technology continues to advance, embracing digital solutions will undoubtedly play a pivotal role in shaping the future of retail and elevating customer experiences to new heights.

Who are leaders in the digital building directory and outdoor digital kiosk space for Lifestyle Centers and Mixed Use?

RoveIQ works with many of the top shopping centers across the country such as Aventura Mall, Fashion Show Las Vegas, Irvine Spectrum, Avalon, Crocker Park, Fenton, and The Pointe Orlando.

Contact us if you would like to learn more.

Author: Steven McFarland, VP of Client Relations at RoveIQ. Steven has lead the implementation of over 50+ digital signage projects for retail properties around the United States with the major retail developers. Interesting in speaking to him? contact him here .

In the rapidly evolving landscape of modern retail, shopping centers and mixed use developments face the challenge of providing exceptional onsite experiences to stay competitive against online ordering such as Amazon. As technology continues to shape consumer behavior, creating a retail experience that is memorable, fun, and exciting has become vital. Mixed use developers have turned to interactive digital kiosks that can be placed outdoors or indoors to provide a great visitor and tenant experience as well as generate additional revenue to increase the value of the property. Today you can find this at many of the top retail experiences in the country such as Fenton, Avalon, and Avenue East Cobb. Let’s dive into the best practices of these types of mixed use developments.

Enhance The Property Vibrancy With Outdoor Digital Kiosk

Outdoor digital kiosks provide a great visual presentation when people arrive on property. Guest feel the modern vibe that attracts them in and causes a feeling of being in a great place. This feeling attracts to want to spend money and their time on property for hours at a time. The digital kiosks can come in a variety of sizes with most popular being 55”, 65” or 75” touch screens. Match the aesthetics of the property with a custom design and add your branding to create an environment that differentiates your property.

Increase Transaction Time with Touch Screen Kiosk

Touch screen kiosk act as virtual concierges, catering to individual preferences and requirements. Through touch-screen interfaces and interactive displays, visitors can access real-time information about stores, promotions, events, coupons, and services. Furthermore, being able to scan a QR code at the digital directory gives the consumer the digital directory on their own smartphone too. Providing this type of digital directory experience increases customer satisfaction by saving them time and helping them find their way easily and safely throughout their visit. 

Seamless 3D Wayfinding Software and Navigation for Your Buildings and Tenants

The advent of 3D wayfinding and mapping software has revolutionized how customers navigate lifestyle centers and shopping centers. Traditional static maps often leave visitors feeling overwhelmed and disoriented. Furthermore, they often forget where they go as they leave the static map. With digital 3D wayfinding, shoppers can experience a virtual, lifelike representation of the space, making it easier to understand complex layouts and locate desired stores or facilities. The software runs algorithms to optimize the user’s routes for efficiency, often saving them time.

Create a fun guest experience with Augmented Reality Selfies

Shopping centers and mixed use developments are transforming into experiential destinations, aiming to provide more than just a place to shop or eat. Digital directories and 3D wayfinding software contribute to this trend by offering interactive applications that engage customers on a deeper level. Gamification features, augmented reality (AR) integrations, and interactive storytelling can turn the shopping experience into an adventure, fostering positive emotions and leaving lasting impressions which increases return customer visits. An example of this is consumers can take pictures of themselves with an augmented reality (AR) selfie app on the digital kiosk to provide experiential marketing of brands. For example, The brand, Sunglass Hut, could provide users the ability to try on new sunglasses as they view themselves on the actual digital screens. The user could then route to the destination if in fact the brand is on property.

Convert Consumer’s Visits to Multi-use Trip with Real-Time Updates and Notifications: Events, Promotions, Deals, Advertising 

In the fast-paced world of retail, things can change quickly. Sales, events, and store locations may be subject to change at a moment's notice. Digital directories equipped with real-time update capabilities ensure that shoppers receive accurate and up-to-date information, eliminating the frustration of outdated or incorrect data. Additionally, these systems can send notifications about limited-time offers, new store openings, and special events, enticing customers to explore further and stay engaged with the shopping center's offerings to make the customer’s trip a multi-use trip. Property Management likes to use an easy to use content management system to save time and easily edit content on the digital directories to keep their customers updated in real time.

Generate Revenue For Your Property With Digital Signage

Increase the revenue for your property by selling advertisement space on the digital screens. Some properties like to sell the ad space themselves or they can elect to contract a 3rd media sales team. Additionally, if you have a content management system like RoveiQ’s, they have an Ad Server available that will automatically sell for you and generate revenue for you passively. Selling media directly and utilizing an Ad Server is a best practice to incorporate.

Capture Real Time Data Analytics To Understand Consumer Behavior

Electronic directories often come with a software that tracks the usage of each user. This data can track the number of user sessions, number of interactions, which app’s are used, what are users searching, and where are users routing to. This data can be searched by time or day to get understand when usage is at its highest. This data leads mixed use and shopping centers to make smarter decisions when it comes to what to market more as well as retaining tenants.

As the retail industry continues to evolve, providing an exceptional retail experience is essential for lifestyle retail centers to thrive. Digital directories and 3D wayfinding offer a powerful combination of personalization, convenience, and engagement that transforms the shopping journey into an enjoyable and memorable adventure. By investing in these cutting-edge technologies, businesses can position themselves as innovative leaders, drawing in more customers, increasing foot traffic, and fostering lasting connections with their audience. As technology continues to advance, embracing digital solutions will undoubtedly play a pivotal role in shaping the future of retail and elevating customer experiences to new heights.

Who are leaders in the digital building directory and outdoor digital kiosk space for Lifestyle Centers and Mixed Use?

RoveIQ works with many of the top shopping centers across the country such as Aventura Mall, Fashion Show Las Vegas, Irvine Spectrum, Avalon, Crocker Park, Fenton, and The Pointe Orlando.

Contact us if you would like to learn more.

Author: Steven McFarland, VP of Client Relations at RoveIQ. Steven has lead the implementation of over 50+ digital signage projects for retail properties around the United States with the major retail developers. Interesting in speaking to him? contact him here .

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