DSM04XX: Scan Module OEM Products

Comprehensive EASEOFCARE Service Programs

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Our mission is to deliver superior service to our customers, customized to their needs and industry standards. The pivotal role of the customer led to the establishment of a new corporate division called "Customer Service," which centralizes all globally provided services—from order processing and confirmation to after-sales support and installation. Our performance is measured by the Net Promoter Score (NPS), an indicator employed by numerous Fortune 500 companies to gauge customer satisfaction.

Customer Services ensures a streamlined and consistent response to each inquiry. Our skillful and dedicated specialists engage with customers and are committed to resolving each case thoroughly.

Datalogic's Customer Services Organization provides a complete range of post-sales services (known as EASEOFCARE Agreements). This tiered system of support offers professional assistance tailored to specific issues.

Datalogic's Customer Service team is composed of multi-lingual professionals with extensive technical expertise across the entire product portfolio, ensuring support is available in various languages and technical fields.

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One of the cutting-edge biometric identification tools recently showcased at trade events is the HVC-P2 from Omron Electronic Components LLC. This image-sensing camera module incorporates proprietary technology capable of recognizing human facial expressions, gender, age, gaze, and blinks.

Biometric identification is emerging as a transformative technology for self-service kiosks due to its rapid user recognition capabilities. As per research by Markets and Markets, the biometric system market is forecasted to nearly triple by 2022, with an annual growth rate of 16.79%, reaching $32.73 billion.

While the travel and immigration sectors dominate in biometric applications, there is a significant rise in use across financial services, retail, and healthcare markets.

The HVC-P2 from Omron Electronic Components LLC stands out as one of the most advanced biometric identification tools. It integrates sophisticated image-sensing capabilities into a compact module, enabling recognition of facial expressions, gender, age, gaze, and blinks.

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The HVC-P2 offers a recognition speed ten times faster than its predecessor launched in March 2014, detecting human bodies up to four times per second within its detection range. The technology has been refined using data from over one million faces.

The module supports ten image-sensing functions to recognize different human attributes: 1) face detection, 2) human body detection, 3) hand detection, 4) face direction estimation, 5) gaze estimation, 6) blink estimation, 7) age estimation, 8) gender estimation, 9) expression estimation (including five facial expressions like neutral, happiness, surprise, anger, and sadness), and 10) face recognition.

Result and presumption data are output in digital format, including metrics like number of detections, angles, and age, along with textual data covering facial expressions and gender.

The unit also offers both close-range and long-distance scanning options, allowing users to select a suitable camera lens—either long-distance or wide-angle—based on their specific requirements.

Devices equipped with the HVC-P2 can unobtrusively detect and gauge user attributes and conditions, enabling tailored services based on those attributes.

Recognized applications for this technology include automated retail, digital signage, POS systems, vending, and ticketing. Marketing benefits encompass market analysis and age- and gender-specific advertising.

Customer benefits include enhanced privacy as image data does not need to be sent to a PC—only result data is transmitted; high processing speed; and reduced system costs since no server is required for image sensing.

The expansion of biometric technology will undoubtedly create new opportunities for self-service kiosks in industries where identity verification is crucial.

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