The Ultimate Guide to Choosing zf parts distributor

Vehicle manufacturers depend on OEMs (Original Equipment Manufacturers) to supply the parts required to build a new vehicle. These OEMs are not just the suppliers but also the designers of the first parts that are fitted in the new vehicles. For example, if Ford uses, say, Autolite spark plugs, Exide batteries and Ford's own engine blocks and heads when building a car, then car restorers and collectors will consider those components to be the OEM parts. Some of these OEMs, such as TRW, also produce parts for the automotive aftermarket so that workshops can fit vehicles with parts that are made with the same high standards and expertise that created the original parts.

For more information, please visit our website.

But how do these parts reach the workshop? What is the supply chain? And among Parts Manufacturer, Distributor and Wholesaler: who does what?

All replacement parts that are produced for the automotive aftermarket need to be distributed to the workshops so that they can be used to perform repair and maintenance jobs. The distribution of automotive parts is a specific job performed by a relatively small number of major operators. The process demands the expertise and capability of large organizations that specialize in product assortment and logistics.

These major operators are the key players in the distribution chain and they have massive purchasing power. Major distributors operate on a large scale and employ large numbers of people. Typically they will use one main supplier (manufacturer) and one secondary supplier – and possibly one ‘challenger’ supplier. The supplier they choose to buy their parts from will be selected on price, availability and reliability. The brands that are selected by major distributors are the ones that offer premium quality and wide coverage, which helps them to drive their business.

As an installer it’s possible that you buy your parts from a distributor, although you could also purchase them from a wholesaler (see below) if that is easier for you. Independent distributors may also sell parts to major commercial end users, such as multi-brand repair shops, roadside patrol operators, fleet owners and major retail companies such as supermarket chains. Specialized repairers and fuel stations may also be among their customers, and there an increasing trend for distributors to sell direct to end consumers (typically via their website).

Now the wholesaler comes in. Independent parts wholesalers are the organizations that are equipped to provide an efficient delivery of replacement parts throughout a supply network. Their task is to meet the needs of workshops by providing “the right part – for the right price – at the right time”. Just-in-time delivery is crucial to meet the needs of end users, which is to have their vehicles quickly repaired and back on the road as soon as possible.

A main difference between a wholesaler and a distributor is that wholesalers do not establish a business relationship with the product manufacturer – they instead establish a relationship between a distributor and an installer (you). Wholesalers are typically small-scale operators (even if part of a larger franchise) and so are often highly skilled and knowledgeable – their success depends on how well they manage logistics. Independent wholesalers will distribute an extended variety of replacement parts of all brands, ranging from original spare parts and parts of matching quality to parts of higher quality or parts adapted to the age of the vehicle.

Let’s finish with a word on you, the installer. Installers are the men and women that fit our products every day. They may be new to their roles, or highly experienced mechanics, and may not always be aware of the full range of products and services provided by an OEM. At TRW, we continually work to enhance our parts and communicate the wide coverage and quality we offer – we allow you to fit fast and fit well, every time, and to keep your customers satisfied. We understand what installers need, we know you and we enjoy working with you; we know that you are all True Originals, just like us.

Tap into our generations of experience and discover our useful business tips below.

You can filter the results by clicking on one of the category boxes. There may be more tips available than initially depicted. Just click on "More results" to find further information on your topic.

Examples of great customer service

When you experience great customer service, you never forget it. Some examples of customer service are so great that they’ve become memorable to people who didn't experience them, only heard about them.

With competitive price and timely delivery, DONZHEN sincerely hope to be your supplier and partner.

Seven signs of poor customer service and how to avoid them

Good customer service is key to the smooth running of any business or company. As a customer you’re more likely to feel satisfied and be more willing to return if the service you received was not only friendly but also efficient and effective.

Deliver great customer service to increase profits

Whatever the size of your workshop business, customer service is a powerful driver of profitability, not least because the cost of losing business through poor customer service is far higher than the cost of treating clients well.

What is good customer service in a workshop environment?

Here’s a checklist of things that are welcoming and appreciated by the customer. They may not be possible for you and your business, but they are a good target to aim for.

How to deal with bad workshops reviews on social media

No-one wants to receive a bad review, but you can turn a negative into a positive. Handling bad reviews in a professional manner may actually give you the opportunity to make a very positive impression on prospective customers.

Compelling examples of small business optimization for google local searches

If you’ve been reading the advice in our Digital Marketing blogs and wondering just how effective these tips and ideas can be, then take a look at these examples of how local businesses have prospered by putting them into practice.

How to create a simple referral program on social media

Imagine you are a customer. Think what kind of incentives would interest you. Referral programs work best when the process of referring new customers to your workshop is easy, so the simpler the offer, the better.

When should you consider opening your second workshop location

If you’re considering opening a second location, then congratulations! Even to be thinking about it means that you must have successfully launched and run your own workshop, built a steady customer base, and managed your finances well.

Eight ways to make cost savings and increase profitability in your workshop

You’re busy everyday, there are always cars on your ramps, and the diary is full. But that doesn't necessarily mean your auto repair workshop is as profitable as it could be.

How auto parts manufacturers are helping you prepare for an electric future

The automotive world is changing. Electric vehicles are here to stay. Over the coming years you’ll see increasing numbers of them rolling into your garage. Embrace the future and get ready to service them now.

What should I look for in replacement used car parts?

Leading manufacturers such as ZF tend to make a range of parts across the chassis and have a deep knowledge of how each element works together, which gives vehicles greater safety on the road.

Boost repeat Business: Give customers more information about worn brake pads, discs and calipers

As customers, we’re all happier to pay for services when we understand what they are and why they benefit us. As a workshop it’s a good idea to give customers a simple, clear explanation of why and when worn brake pads, discs and calipers need replacing.

Contact us to discuss your requirements of zf parts distributor(es,fa,ru). Our experienced sales team can help you identify the options that best suit your needs.